Customer support

Leave it to us! We speak all the languages of marketplaces. We have everything a satisfied customer needs.

I want to use customer support

How does our customer support work?

Do you want to expand abroad, but do not know how to communicate with customers from all over the world? Whether you sell through marketplaces or a foreign e‑shop, you must provide both quality customer support and local return addresses.

Communication with customers on marketplaces has its specifics. They have different habits and customs that you have to accept as a seller. Did you know, for example, that you have to answer a question in French within 24 hours including weekends and holidays?

Establish rules

First, we'll set the rules with your customer support.

Communication with customers

Answers to questions in local language (Amazon condition).

Comprehensive management

We handle all markets at once:
DE, UK, ES, IT, FR

Answers

Response speed within 24 hours (Amazon judges sellers based on response speed).

Returns and local addresses

Processing of returns, providing a local warehouse, including transport back to the Czech Republic.

Reviews

Communicating about reviews and monitoring customer support metrics.

We will help you deliver the package on time and quickly. In case of return, we will provide a local address.

How much does customer support cost?

SMALL
201 EUR
up to 40 tickets


I'm interested
MEDIUM
305 EUR
up to 100 tickets


I'm interested
LARGE
612 EUR
up to 200 tickets

I'm interested
LARGE +
1,5 EUR/ticket
201 + tickets

I'm interested

We provide customer support to 15 countries

Czechia

Slovakia

Poland

Germany

Austria

Romania

Italy

France

Great Britain

Japan

USA

Bulgaria

Hungary

Belgium

Sweden

I am interested in customer support from EXPANDO.

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