Expert guidance and quick solution to reinstate your
Amazon account

✔ Minimise downtime of your account
✔ No more lost sales
✔ Only pay if successful reactive

Book a FREE consultation

4

years of experience

97

%

success rate

182

restored accounts

Want to grow but don´t know how?

Tap into expert insights:
Request a free personalized analysis today!

Reach out to us

Send us your contact information using our simple form,and let us know about the challenges you're facing today.

Get personalized analysis

We'll dive deep into analyzing your account,ensuring that our feedback is tailored just for you.

Receive a tailored solution

Based on insights from our analysis,we present you with a solution specifically crafted to address your needs.

Get back in the game
Restore your Amazon seller account now

The process of reinstatement is not easy, but with careful planning and execution, it isn't impossible. You'll get your temporarily disabled or closed Amazon seller account back with the funds for disbursement being released. Get help from real experts.

Three steps to success

1

Connect

Connect with our expert and provide as many details as possible. Here, you'll receive cost and timeframe estimates.

2

Reinstatement process

We start on your account restoration immediately and keep you updated. Here, we'll execute our plan of action and suspension appeals.

3

Sell again

Your account is back on track and you can start selling again now. Here, we'll give you a summary to prevent future suspension.

Benefits you gain

Quick solution and easy process

Reach out to us to provide the complete details of your account suspension. We'll promptly begin working on your case and keep you updated on our progress. Our average case resolution time is 47 hours.

Strong know-how and experience

With a proven track record of success, we have a 97% success rate with 182 accounts in the last four year, demonstrating our deep understanding of Amazon's policies and appeals process.

Learn for future prevention

We'll help you establish internal processes with best practices to minimize the risk of future Amazon account suspensions. Our team of experts provides tailored guidance to your situation.

Pay only after success

We're confident in our ability to help you get your account reinstated and start selling again. That's why we offer a pay-for-results service. You're only charged once we've successfully reinstated your account.

Get a quick help

FAQ

What are the most common reasons for account suspensions?

1. Order Defect Rate (ODR) Suspension – a performance metric that measures the percentage of orders with negative outcomes, such as negative feedback, A-to-Z claims, or chargebacks.

2. Low quality of service – Amazon, being one of the most customer-centric marketplaces, places great importance on seller efficiency, including quality and speed of delivery.

3. Pre-fulfilment cancel rate – sellers should ensure that the number of orders cancelled before shipment does not exceed 2.5%.

4. Product policy compliance – Products can't violate any of Amazon's product policies, including IP violations, product authenticity claims, listing policy violations, product condition claims, restricted product policy violations, and product safety claims.

5. Late shipment rate - sellers must ensure that shipments are delivered to the address on time. The rate of shipments delivered late must not exceed 4%.

6. Other technical violations – e.g. validation issues or operating multiple accounts suspensions.  

Can you reinstate all the cases?

Our success rate stands at 97%. But, complexities and legal restrictions may occasionally arise, hindering our ability to resolve the suspension. We proactively identify such cases upfront and inform you about them.

How much does reinstating an account cost?

There are cases when it is not possible to reinstate an account, mainly for legislative reasons. We will probably detect such cases in time and let you know in advance.

How long does it take to reinstate my account?

Due to the unique nature of each case, we handle them individually, making it challenging to provide an exact timeframe for resolution. Our average resolution time is 47 hours.

See what our customers have to say

When we first started selling on Amazon, we didn't have EXPANDO's support, and our account was blocked for quite some time. We were at a loss, unable to resolve this issue. Thankfully, EXPANDO provided us with invaluable knowledge and years of experience navigating Amazon's policies and regulations to get our account back on track.

Ondrej Koprda, CEO of Waragod

Our Amazon account was deactivated in the US due to a complaint from the band owner. The whole process took a really long time, but EXPANDO didn't give up until the account was reactivated. They were fast and professional. Highly recommended.

Owner of outdoor brand

EXPANDO was the first partner able to explain all the steps on Amazon to us in detail, so we could understand why our account was suspended repeatedly. We have changed some processes in the company, including the shipping method, and our account has seen much better sales as a result. Thank you!

Owner of toy store

EXPANDO – your trusted marketplace partner
We exist to help you grow. From account suspensions to full-service account management.

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